Customer Team Leader - Preston, United Kingdom - ENWL

ENWL

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have Customer Service experience, and are you seeking a new full-time job in Preston? Electricity North West is looking for a full-time Customer Contact Centre Team Leader, and the role comes with an attractive salary of £40,000 and a benefits package.

As a Customer Contact Centre Team Leader, you will manage the day-to-day running of a front-line customer contact centre team by motivating, giving instruction and monitoring performance to ensure the delivery of excellent customer service cost-effectively whilst ensuring regulatory standards are achieved.

In the Team Leader role, you can expect to:

Manage a team to exceed performance expectations through engagement and personal development
Develop an effective contact framework to support the agents across multiple sites
Ensure delivery of excellent customer service through regular coaching and feedback
Manage the daytoday contact centre processes to ensure all deliverables align with business processes
Coach and develop your team that supports their continuous development by creating a culture of high engagement through leading by example.
A level or equivalent
Proven leadership experience in a contact centre environment.
Demonstrate leadership skills and proven ability to develop a team to drive personal and business growth.
Excellent customer service and communication skills.
Strong planning and organising skill
Strong data and Analytical thinking linked to the look for trends

In return for your dedication, collaboration and commitment, you'll receive a generous salary of £40,000.00 and a benefits package, joining a welcoming and inclusive culture.

We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twentyfive days annual leave increasing with length of service
Private healthcare
An employee rewards portal offering discounts on several wellknown brands
A marketleading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

We're champions of the North West, and we're proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK's journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it's our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.