Hen Team Administrator - London, United Kingdom - Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you are looking to be a part of a multi-disciplinary team, situated in a vibrant area of South East London that has excellent transport links, delivering a service to a diverse population with a high level of job satisfaction, then look no further.

Do you want to be part of the team that provides a vital service to some of our most vulnerable patients?

Are you looking for a job where you can use your administrative skills to support a specialist team in the NHS?

Do you enjoy problem solving and working in a stimulating, busy office environment and being part of a team?

Do you thrive on helping people receive the support they need?

The Home Enteral Nutrition (HEN) team are looking for an administrator to join our team.

This position will suit you if you if you have clerical or administrative experience working in a busy office environment, are a good communicator and enjoy working as part of a team.

The team is based at the Waldron Health Centre in New Cross; working pattern is Mon-Fri 09:00-17:00, not including bank holidays.

PLEASE NOTE:
We are unable to offer sponsorship for this post

You will need to be reliable, conscientious, have good organisational and problem-solving skills.

You will need to understand ICT systems and the ability to use other systems such as RiO, Microsoft Word and Excel.

You also need to feel comfortable working independently and knowing when to seek support.

You will work as part of the administration team responsible for the smooth running of this specialist community service; where your professionalism, initiative and office skills will be welcomed.

You will have plenty of room to be creative and the team is always open to new ideas.

The post holder will be expected to provide a full range of administration duties including:
Answering telephone calls from patients, carers and health professionals daily

Receiving and processing patient referrals from hospital

Dealing efficiently with enquiries and providing basic information to patients, carers and health professionals

Registering patients on the patient records system (RiO) and with feed companies and organising feed delivery across South East London

Creating referrals and uploading documents and text to RiO records

Developing and maintaining effective office system

The HEN Team is a specialist service providing expert support for people of all ages to safely manage their eating and drinking and tube feeding at home in Lambeth, Southwark and Lewisham.

Our multi-disciplinary team comprises Dietitians, Speech & Language Therapists, Nutrition Nurse Specialists, HEN Assistants and Administrators. The team consistently provide a first-class service to service users and their families.

Our people are our greatest asset.

When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.

Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.

We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

Job Summary:

The post holder will be a member of the Home Enteral Nutrition Team

The role will include:

Assisting the Office Manager ensuring the smooth running of the office, and supporting clinical staff to provide a safe, quality service to patients.

Being the first point of contact for this specialist community service for patients having tube feeds at home as well as their carers/relatives.

Contributing to a better experience for patients and their families/carers.

Developing and implementing effective office systems.

Key Result Areas & Performance:

Providing administrative support for the multi-disciplinary team comprising dietitians, speech and language therapists, nutrition nurse specialists, HEN assistants

Reviewing and developing office procedures and administrative systems to support service delivery.

To deal with queries/requests/complaints professionally and with sensitivity as required.

To ensure that new patient referrals to the Team are prioritised and dealt with according to local procedures.

Work force

Making appointments for the team as requested using Rio and ensuring patient databases are accurate and regularly updated.

To produce reports as requested using patient databases.

To assist in managing and co-ordinating use of the team's weighing scales, pool car and parking permits.

To work co-operatively with others as part of the multi-discipli