Customer Service Coordinator - Warwick, United Kingdom - Plus One Personnel

Plus One Personnel

Verified Company

Warwick, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Coordinator

Job Details

Sector:

Customer Services

Location:

Warwick, Warwickshire

Type:

Permanent

Salary:

£25,000 to £26,000

Reference:

723153

Key Responsibilities:

Assume ownership of order management for a designated customer portfolio in the UK & Ireland, meeting agreed sales and contact center targets.
Collaborate closely with Sales teams to ensure onshelf availability and support end consumers.
Leverage various contact channels and sales tools to increase sellout and elevate customer service levels.
Proactively manage a customer portfolio to align with our client's sales growth plans.
Seize opportunities for early and optimal delivery in alignment with customer needs.
Work collaboratively with Sales and Marketing to support key initiatives and product launches.
Effectively communicate with all providers.
Refine target customers and contact data in collaboration with Sales teams to enhance campaign efficiency and contact strategy.
Proactively manage key campaigns to improve customer relations and satisfaction.
Conduct customer satisfaction surveys to evaluate and enhance our client's service offering.
Successfully communicate order changes to maintain ordered quantity and service levels.
Identify opportunities to promote and enhance the brand.
Serve as the face/voice of the brand for our client, both externally and internally.
Take responsibility for customer queries related to the target customers and proactively manage them to resolution.
Demonstrate effective time and task management to ensure highstandard execution of every task.

Key Skills & Experience:

Previous Customer Service experience.
Strong problemsolving, organisation, and planning skills with an eye for detail.
Excellent communication skills both internally and with customers.
Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.
Preferred experience in an outbound call centre or order desk environment.
Systems literate, preferably with SAP.
Intermediate proficiency in Excel.
Flexibility and adaptability.
Willingness to travel when business requires.

Additional Information: