Referral Coordinators - Darlington, United Kingdom - Priory Central Services

Priory Central Services

Verified Company

Darlington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Priory is the leading independent provider of mental healthcare and adult social care in the UK.

New and exciting opportunities have arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.

We have
three full time roles as a '
Client Referral Coordinator.' This role is office based with possibility of home working during unsociable hours.

This role includes working on a rota, which will include occasional weekends.

The
Client Referral Coordinator will work as part of an expanding Team in our 24/7 Contact Centre based in Middleton St George, Darlington.

Role includes dealing with inbound and outbound enquiries to support services across the Priory Group.

First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI's are necessary.

Flexibility will be required with various shift patterns between 8am and midnight on a rotating shift pattern across 7 days.

This includes working weekend and unsocial hours.

Client Referral Coordinator Duties include but not limited to:

Deliver first class customer service to all internal and external Clients
Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA's
All enquiries and referral calls must be progressed using sales through service training received
There will be a requirement to be flexible on shift patterns of the 24/7 operation

What we'd like from you:

Excellent verbal and written communication skills, attention to detail
Experience in a contact centre environment is desirable
First class customer service skills and professional telephone manner
The ability to establish client needs by asking effective questions
Positive, organised and selfmotivated
Driven and decisive with a track record of exceeding targets
Healthcare experience is desirable, but not essential
Strong computer skills and the ability to capture information accurately

What we'd like to offer you:

25 days Annual Leave + Bank Holidays + additional day's leave for your Birthday
Annual leave entitlement increase based on length of service: 27 days after 5 years' service and 30 days after 10 years' service
Length of service recognition awards
Employee Assistance Programme
Competitive Pension Scheme
Initial Disclosure Check Cost covered, if applicable to role

- 'My Possible Self' App and health-related benefits

Online discounts and cashback rewards
Technology scheme (qualifying period)
Cycle to work scheme (qualifying period)

- 'Cash for Colleagues'

Employee referral scheme
Career Pathways Programme for development and further qualifications

Please note that the location of this vacancy is fairly remote and may be difficult to access via public transport so a driving licence or own transport would be an advantage.

There will be an expectation that you are able to get to work outside of the hours of public transport operation.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.