Assessment Officer - Fleetwood, United Kingdom - NHS Business Services Authority

NHS Business Services Authority

Verified Company

Fleetwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resolving queries promptly and efficiently, ensuring complete customer satisfaction.

Perform a series of prepayment checks prior to customer funds being issued, taking necessary action where anomalies have been identified.

Uses own discretion to make decisions using procedures/technical instructions and uses own initiative to answer queries and where appropriate refer more complex casework/ queries to the appropriate team.

Investigate and responds to customer first line appeal.

Ensures all personal copies of manuals are always up to date. Adheres to health and safety procedures and has knowledge of equality and diversity issues. Deals with queries from both internal and external customers.

When required, may be requested to train, coach, and mentor new staff in the duties of the role Assisting with the day to day flow of call referrals and ensuring a good customer service is given in a timely manner within the service level agreement.

Supporting colleagues with referred casework if required. Uses own initiative to perform own duties in a responsible manner. Undertake such other duties as may be required commensurate with pay and experience. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA