Contracts Administrator - Sheffield, United Kingdom - Sue Ross Recruitment

Sue Ross Recruitment
Sue Ross Recruitment
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Sue Ross Recruitment are working with a leading interior design/manufacturing company in the recruitment of a Contracts Administrator.


Based within the Customer Services team, you will be responsible for assisting customers with their all their requirements relating to the product range.

You will also provide administrative support to the wider team, assisting in the implementation of new systems and processes to improve the service provided.


Main Responsibilities:


  • Accurately Process orders on internal Microsoft AX system
  • Liaise with production and warehouse for order fulfilment and confirmation of shipping dates
  • Arrange transport and consequent shipment of orders where necessary
  • Deal with Invoice queries, credits
  • Taking inbound phone calls from stores and end customers and aiding these customers with their queries
  • Deal with Enquiries and disputes
  • Reply to enquiries in a timely manner
  • Track disputes and find ways to solve
  • Providing technical help on the range to stores and the end consumer
  • Providing information on our different stockists and their individual ranges
  • Solving any problems which may occur including advising on how to deal with damaged goods or components and short deliveries.
  • Completing various Sales and order book Reports as and when required.
  • Ensuring DNI (Delivered Not Invoiced) is being managed through the order book.
  • Helping other departments within the company with various tasks such as:
  • Supporting the Accounts department with various issues including dealing with customer credits and invoices appropriately.
  • Transport issues including liaising with the haulage company

Required Knowledge & Experience:


  • Experience working within a similar role in Sales Administration would be desirable.
  • Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

Required Skills and Competencies:


  • Strong IT skills in MS Office, which are utilised and improved daily when completing reports and updating databases using excel.
  • Experience with Microsoft AX or other similar systems
  • Good communication skills, which are also improved on daily when dealing with both customer enquiries and communicating with other members of the company.
  • Strong organisational and problem solving skills.
  • Enthusiastic, reliable worker with the ability to work as part of a team as well as autonomously
  • Attention to detail & good sense of initiative
  • Results oriented ('make things happen')
This is a full time, permanent, office based role.

Working hours:
Monday to Friday 8.30am to 5.00pm (early finish of 2.30pm on Fridays)


May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.


Job Types:
Full-time, Permanent


Salary:
Up to £21,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
One location
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