Outbound Call Agent - Birmingham, United Kingdom - Elite Personnel

Elite Personnel
Elite Personnel
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Key Responsibilities:


  • Engage in outbound communication to a specific target audience.
  • Employ active listening and probing techniques to elicit relevant information.
  • Utilise Teams for communication and maintain an Excel Spreadsheet with updated information.
  • Drive initiatives to make calls, document outcomes, and report actionable items for followup.


Initial on-site orientation during the first week or two (12:00 - 17:30) to grasp project details, to get set up, and understand the project and recording of data.

Transition to remote work (12:00 - 8:00 pm) for homeowner outreach and outcome recording.


Attend on-site meetings once a week (12:00 - 17:00) and continue remote work in the evening (18:00 - 20:00), preferably on Wednesdays.

The focus of the role involves contacting eligible individuals related to a unique project.

The successful Outbound Caller will be responsible for gauging interest, explaining the program and its advantages, guiding participants on accessing the scheme and generating leads.


Job Types:
Full-time, Temporary contract


Salary:
£28,000.00 per year


Benefits:


  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to Commute:

  • Birmingham (required)

Work Location:
In person
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