Customer Service Advisor - Walsall, United Kingdom - Page Personnel Secretarial & Business Support
Description
As a Customer Service Advisor you will ensure that field teams have the necessary workload to maintain services to a high standard.
You will be a key member of the team and ensure that the customer is kept at everything we do.
Client Details
My client is a leading water company that delivers high quality water supplies to millions of customers.
Description
As a Customer Service Advisor you will be responsible for:
- Managing proactive and reactive resource demands into a balanced and achievable schedule of works.
- Effectively allocate work to Operational Resource within SLAs, to ensure effective utilisation of jobs.
- Ensure customer are kept at the heart of all our works, with 100% timely communication, explaining the steps required to complete the necessary work to their satisfaction.
- Jeopardy manage work flow, redistributing work in a day as priorities and service levels change to meet customer and business need.
- Liaise with operational team leaders and teams to ensure feedback is provided on delivery and available capacity against demand.
- Utilise the autoscheduling too; to ensure SLAs are met and exceeded.
Profile
A successful Customer Service Advisor will demonstrate:
- Excellent communicator with the skills to translate messages across a broad range of stakeholders
- An eye for detail, driven by a customer focus
- Experience of working in a busy, dynamically changing environment
- Effectively plan, prioritise and organise own work
- Ability to work under pressure in a dynamic and changing environment
- Creative thinker, generating continuous improvement ideas
- Efficient problem solving skills
- Effective delegation of tasks
- Emotionally honed, selfawareness, positive behavioural attributes
Job Offer
As a Customer Service Advisor you will benefit from:
- Free secure on-site parking
- 6% Pension scheme
- Life Assurance
- Excellence in Action awards
- Retail discounts
- Holiday buy back
- Salary
- Workplace day nursery
- Employee assistance programme
- Wellbeing zone
- On site Gym
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