Outbound Customer Advisor - Cheadle, United Kingdom - The AA

The AA
The AA
Verified Company
Cheadle, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

What will I be doing?:


What will I be doing?

  • Supporting a highvolume outbound customer service contact centre
  • Making outbound calls to new, existing and previous customer about our emergency breakdown cover
  • Calling new and previous customers who have received online quotes
  • Calling existing customers about their membership renewal
  • Striving towards sales goals or retaining customers who are coming to the end of their membership
  • Engaging with Customers and building confidence to deliver outstanding customer service on every call
  • Pushing for better by using resources, tools and systems available to offer the best customer outcome
  • Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
  • Taking care of a variety of customers including distressed/angry customers.

What will get me there?

  • Successful assessment? We will invite you in for an interview and a chance to see our Newcastle Office
  • Get the offer Congratulations, you are hired Make sure you submit your preemployment checks and sign your contract
  • Turn up It's day 1 of training, you're about to start the best step in your career.

We're looking for someone to become:

  • **A motivator
- **you'll be motivated to meet goals and remain determined to achieve
-
A socialiser:you'll adapt your behaviour to develop effective relationships and be energised by social interaction
-
A self-starter:you'll be proactive taking pride and ownership in your work
-
A composed operator:you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
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