Customer Service Representative - Colchester, United Kingdom - Call Assist

Call Assist

Verified Company

Colchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Start Rescue is a very successful breakdown and travel insurance provider.

We are proud of our business and rely upon service excellence as well as good governance, whilst we develop our business in a sustainable manner.

We are home to four growing brands developing in the breakdown and travel industries.

We win awards for the services we provide our customers and have been awarded Which? Recommended Breakdown Provider for the fourth year running.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forwardthinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to achieve our growth plans, we are looking for Customer Service Representatives to join us.

Being first point of contact to our customers we are looking for friendly, professional, versatile customer service representatives who have the ability to answer customer's enquiries to a great standard, assist with sales enquiries, policy amendments, and other office-based duties.

This is an exciting and varied role, providing the chosen applicant the opportunity to become an integral part of the Start Rescue team.

Job purpose:

Answering the telephone and dealing with customer enquiries in an awardwinning fashion
Assist with quotes and policy updates
Dealing with midterm policy adjustments
Completing tasks requiring outbound calls to be made to our existing customers
Creating policies for new and returning customers whilst providing any information the customer requires to make an informed choice
Ad hoc office based duties

Attributes:

Be friendly, professional and versatile
Have drive and a willingness to learn
Work well within a team
Excellent interpersonal skills
Be able to adhere to all appropriate regulations and internal processes

Essential skills, knowledge & experience:

Competent in Microsoft Office user, including Excel, Word and Outlook
Excellent customer service skills
Excellent telephone manner
Excellent attention to detail
Previous customer service experience essential
Previous telephonebased call centre experience ideally preferred but not essential

Hours:

Department opening hours Monday
Friday 08:00 18:00, Saturday 09:00 17:00, Sundays 11:00 17:00

Salary:

The salary is dependent on age:

16 to 20
£7.49 p/h
21 to 22 £10.18 p/h

£10.42 p/h

Training

Full-time training will be 37.5 hours a week, Monday - Friday, 09:00 - 17:30 for three weeks, followed by one week taking live calls, whilst being mentored by a more experienced member of staff

We believe in providing the very best customer service which is why our training is office-based so we can give you our full support and guidance first hand.

Location:

We are based in the heart of Colchester close to the train station and a short walk from the town centre.

Benefits:

Opportunity for hybrid working, following 6 months of employment
Extensive training coupled with an ongoing support and development program through a dedicated online development portal
28 days paid holiday including Bank Holidays for fulltime employees
Opportunities for progression and promotion
Contributory workplace pension

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types:
Full-time, Permanent

Salary:

£7.49-£10.42 per hour

Work Location:
In person