Customer Service Advisor - Leicester, United Kingdom - Macildowie Recruitment and Retention

Macildowie Recruitment and Retention

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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THE OPPORTUNITY:
Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester.
This is a role which offers hybrid working, full time hours and is a permanent position.

THE ROLE & YOUR RESPONSIBILITIES:

To answer calls and take claim ownership where possible
Deal with queries across all departments
Excellent listening and communication skills
Professional telephone manner at all times
Communicate with other functions to ensure smooth call transfers
Follow policy and procedures in line with expectations
Think on your feet and adapt to different client and call types
Work to deadlines and ensure call-backs and diary arrangements are delivered as expected
Look to reduce waste and handle calls in an efficient time-frame

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
In order to be considered you must have strong customer service skills.

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home postcode on your CV when applying.

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