Rms Business Officer - Newham, United Kingdom - Positive Employment

Positive Employment

Verified Company

Newham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Positive Employment is currently recruiting for a RMS Business Officer role in Newham

The successful post holder will be able to demonstrate providing an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries

DUTIES AND RESPONSABILITIES BUT NOT LIMITED TO:

Deal with customer enquiries in a professional manner, and ensure that the service offered is courteous, helpful and accessible
Manage and monitor complex complaints enquiries to resolution and be the point of contact for RMS for all Complaints and Members Enquiries for our customers and the Corporate Complaints Team
Produce weekly and monthly reports on behalf of RMS detailing all complaints assigned to RMS
Place repair orders on the repairs computer systems and maintain/update systems with current information whenever it comes available
Being responsible for cost and budgetary expenditure to an agreed job limit. (£1000 currently.) Team collectively responsible for placing order worth in excess of £9.0m.
Work as part of a team dealing with and processing telephone calls relating to repairs requests and repair enquiries
To ensure that all the correct policies and procedures are followed and to keep up to date with procedure, policy and legislative changes
To undertake outbound calls to meet the demands of the department
Liaise with Repairs Inspectors and other parties on technical issues providing accurate information
Undertake a range of clerical and administrative duties associated with repairs, and ensure necessary actions are followedup
To attend training courses and to assist in the training and development of less experienced members of staff
To raise, manage, plan organise allocate and coordinate and complete works orders allocated to the team and the contractors

Personal Requirements: