Network Supervisor - West Midlands (Region), United Kingdom - Cadent

Cadent

Verified Company

West Midlands (Region), United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Description

Location:
Windsor Street, Birmingham, with frequent travel

Role Type:
Permanent, full time (42 hours)

Salary:
£38,818 - £45,667 (dependent on qualifications and experience)

Setting the standards all of our customers will love and others will aspire to

At Cadent we're excited to be part of the future of UK energyWe've got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We're making a difference through innovation and new ways of working.

Together we're shaping a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

The Opportunity
Our Customer Operations Team are committed to keeping our customers safe and warm.

Looking after the gas pipes to 11 million homes and businesses throughout the UK, they quite literally keep the energy flowing.

As a Network Supervisor you'll be accountable for the supervision repair activities within a geographical area of our West Midlands Gas Distribution network, ensuring these activities are carried out safely and efficiently.

You'll also provide visible front-lineengagement with field engineers, customers and key stakeholders to deliver the Cadent vision and culture. You'll champion Cadent priorities of safety, compliance, customer, performance excellence and efficient workload delivery.

Key accountabilities of our Network Supervisor will also include:

Embedding a culture of Continuous Improvement within a team through the use of Performance Excellence, implementing of visual performance management and problem-solving techniques
Supervising an effective and highly motivated regional workforce, delivering yearonyear cost efficiencies and improvements in productivity and resource utilisation whilst maintaining worldclass operational excellence, safety, and customer satisfaction
Carrying out workplace inspections to demonstrate compliance with the required standards/company procedures for dealing with Public Reported Escapes, Repair and Replace activities
Ensuring individuals comply with policy and work procedures and achieve company standards of service throughout all activities
Authorising and preparing perimetry requirements in accordance with Safe control of Operations procedures
Holding both Authorising Engineer and Competent Person status as required
Managing sickness/absenteeism and lowlevel disciplinary procedures for direct reports, to ensure compliance with company policy
Acting as the public face of Cadent when responding to complaints and enquiries where required.
Ensuring data recording and accuracy within the relevant network is appropriate and complete to support accurate management and regulatory reporting
Monitoring workforce operational performance to ensure all objectives are met and that problems are anticipated and resolved. Implement Performance Improvement Plans where required
Accountable for onsite incident supervision and investigation in adherence with EM72 and EM77 procedures in response to reports requiring escalation. i.e. Fire, Explosion, Suspected CO poisoning, Evacuation
Sharing, promoting and implementing technical and procedural best practice
Ensuring works are in full compliance with NRSWA and developing high performing relationships with the Local Authority streetworks team

Please note this role will also include standby duties.

What You'll Bring
We're looking for individuals with a strong Customer focus, who hold the following skills and experience:

Good understanding of relevant codes of practice, engineering instructions safety and statutory regulation
Strong understanding of HSE regulations relevant to role
Strong understanding of OSGEM
Strong understanding of NRSWA
Good understanding of planning / resource management
Good communication Skills, verbal and written
Coaching, influencing skills
Risk Management
Contract Management
Project Management
Regulatory awareness
Financial awareness

Desired qualification requirements include:

HNC / NVQ or equivalent in an engineering discipline.
City & Guilds SNVQ 6012 Emergency Service Operations competence certificate.
NRSWA Supervisor certification
Safety qualification (such as NEBOSH, IOSH Certificate)
SCO qualification and previous experience would be desirable

This role will also involve frequent travel and therefore a driving licence is essential for this role.

What's In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particula