Customer Service Advisor - Derby, United Kingdom - Elizabeth Michael Associates

Elizabeth Michael Associates
Elizabeth Michael Associates
Verified Company
Derby, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Following exceptional growth ,our client is looking to strengthen their success by appointing an experienced Customer Services Advisor into their Customer Services Team.


Working Hours:37.5 per week, Mon - Fri - OFFICE BASED


£22,500 per annum

Derby City Centre

  • Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
  • Input orders ensuring all information is accurate
  • Make outbound calls as per the relevant call schedule
  • Solve customer problems ensuring a full firsttime resolution or escalation as appropriate
  • Offer alternatives when products are out of stock or products are discontinued

Skills and Qualifications

  • Customer service experience by phone
  • Be able to work on own initiative to deliver business objectives
  • Proficient in Microsoft office suite essential
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