Enquiries Coordinator - Truro, United Kingdom - Allium Environmental Ltd

Allium Environmental Ltd
Allium Environmental Ltd
Verified Company
Truro, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job description
Allium Environmental Ltd. are Investors in People.

We're keen to help you be the very best that you can be through a structured training programme with many opportunities for promotion.

Our friendly, busy team are always willing to help each other and, as a business, we encourage and highly value teamwork.


Allium's mission is to provide a trusted, approachable and professional asbestos consultancy that is progressive whilst maintaining the highest level of quality and integrity.


Previous experience of working within an asbestos consultancy or knowledge of asbestos would be ideal, however full training will be given.

As this role will be client facing it is imperative that you have a professional, polite and friendly telephone manner, you'll be comfortable and confident speaking with a variety of different clients on the phone


As the role supports a highly reactive team you'll be proactive, reliable, adaptable and be able to re-prioritise with ease with a 'can do' attitude; team work is essential and your ability to be flexible and 'get stuck in' will allow you to thrive in this position.

Previous experience with 'enquiry handling' would be ideal.


Excellent attention to detail, verbal and written communication skills are essential along with excellent time management skills and following tasks through to completion.


Being a quick learner, enthusiastic, dedicated and hardworking; being able to work on own initiative and as part of a team are crucial to this role.

You must be proficient working with MS Office (Outlook, Word and Excel) and hold good IT skills.


Core Responsibilities
Engage with potential customers to understand their specific requirements and preferences, ensuring the accurate capture of relevant details.

Initiate follow-up communication with customers to provide additional information or clarify any queries they may have regarding the quotation.

Update and maintain our database of all enquiries, ensuring accurate records of customer interactions and outcomes.


Liaise with the sales team, project managers, and other internal stakeholders to ensure a seamless transition of enquiries and quotations.

Deliver exceptional customer service at every stage of the enquiry process, ensuring customers feel valued and heard.

Identify potential upselling opportunities and collaborate with the sales team to maximize business growth.

Participate in regular team meetings to share insights, ideas, and suggestions for process improvement and efficiency.


Personal Responsibilities


Working a 40 hour week but also being flexible to cope with periods of high demand and be prepared to multi task as the business continues to expand and evolve.

Have the ability to pick up new software skills (with appropriate training)

Continue to learn and develop.

To maintain a presentable standard of dress as required by any person representing the company.

Professional company image through in-person and phone interaction.


Salary
Starting from £23,000 up to £25,000, depending upon previous experience and knowledge.


Annual Leave
28 days including bank holidays, plus additional day off on your birthday (or the next available date)


You'll also benefit from working with a great team with fantastic training and development opportunities, with support to achieve your career goals.


  • Bupa Medical Insurance
.Company Life Insurance


Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Benefits:


  • Additional leave
  • Company pension
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Quarterly bonus

Ability to commute/relocate:

  • Truro: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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