Medical Secretary - Lancaster, United Kingdom - Lancaster Medical Practice

Lancaster Medical Practice

Verified Company

Lancaster, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages.

Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of 'Outstanding' by the Care Quality Commission in August 2018.

We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community.

We are a progressive, modern organisation with patient-centred General Practice at our core.

When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

Job title:
Medical Secretary (12 Month Fixed Term)

Responsible to:
Patient Services Manager

Salary Range:
£22,212.91 per annum, pro rata

Job Purpose

The job holder will be highly a highly motivated and enthusiastic individual who will provide medical secretarial support to the Partners of Lancaster Medical Practice.

The job holder will also provide administrative and secretarial support to support the wider team which may include projects and attending meetings.

Responsibilities:

To provide an efficient, accurate and comprehensive secretarial and administrative support to LMP clinical staff.

To transcribe audio dictated and written correspondence to agreed standards and timeframes.

To safely manage patient referrals using Choose & Book or other referral methods.

Provide and maintain a failsafe method to ensure that referrals, prioritising urgent referrals, have been actioned appropriately.

To communicate and liaise with all healthcare providers and provide and receive information in a clear, accurate and concise manner.

To take messages effectively and to pass on to relevant clinician/team. Ensure that actions are taken and followed up if necessary.

Accurately add correspondence to patient records, coding if required.

Develop and maintain efficient and effective electronic and paper filing systems within a shared drive, to ensure that information is kept securely and is accessible to other members of the team as appropriate.

General Duties
To work collaboratively with other Secretarial and Administrative support within the organisation to provide an efficient secretarial function.

To work closely with all members of the team and external organisations to enhance patient care.

To work closely with the patients of the practice and their family/carers to provide information if required.

To assist doctors with administrative tasks, working within defined protocols. Duties may include;
Do the administrative aspect of referrals on behalf of doctors
Filter requests for information/advice from patients/carers/family/other health care professionals and signpost to them to the most appropriate person to deal with the request

This list is not exhaustive and there may be other aspect of administrative work that can safely be dealt with by the care-coordinator.

Attend meetings and take minutes if required.
Provide cover for other team members as required.

Other Responsibilities

Promote LMPs vision, and mission, and to uphold LMPs values in all day to day activities and delivery of services.

Participate in the annual performance development review/appraisal process to understand how own role and objectives are linked to team, directorate and corporate objectives, to review what aspects of your role are being done well, and to identify any areas for development.

Undertake relevant activities and mandatory training to meet objectives identified in Personal Development Plan.

Adhere to all LMP policies and guidelines, including HR, Information Governance, Risk
Management and Health & Safety policies.

Comply with relevant LMP and own professional codes of conduct and accountability.

Carry out your duties in a way that supports equality and values diversity.

This responsibility includes your actions in relation to service users, carers, work colleagues, people in other organisations and members of the public.

In accordance with the Health & Safety at Work Act 1974 and subsequent legislation the post holder is required to undertake a proactive role in the management of risks in all their actions.

This includes:
Undertaking risk assessments in line with LMP risk assessment process

Reporting all incidents, near misses and hazards in line with LMPs reporting arrangements/system

Undertaking a statutory duty of care for your own personal safety and that of others.

Attending all statutory and mandatory health & safety training, appropriate to the role.

Maintain the security and confidentiality of information you come across in your role in LMP in line with LMP policies and protoc