Care Coordinator - Ipswich, United Kingdom - Cephas Care Ltd

Cephas Care Ltd

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Care Coordinator

It is an extremely exciting time here at Cephas Care with the recent implementation of a new senior management team devoted to providing service excellence and supporting our staff.

It is a great opportunity to join our team as a Care Coordinator. If you are ready for a challenge with a great group of people, please apply

Hourley Rate:
£11.00

Hours Per Week: 40 hours per week Monday to Friday

Objective of Role

The Care Coordinator is accountable for supporting the departments to ensure customer visits are provided at a consistent and sustainable level.

You will be required to maintain customer assurance and contribute towards providing an effective service for our staff and customers.

Main duties:

Completing staff and customer weekly rosters each week, ensuring rosters are completed four weeks in advance.
To manage the cover list to meet with the company deadlines of all uncovered visits to be allocated by a Wednesday of each week, ensuring to regularly liaise with your management team and strategically plan ahead, implementing contingency plans where required.
To ensure care is reinstated for customers using information provided to you from your management team.
To maintain and update the runs schedules, ensuring they are up to date with the latest customer bookings and are calculated using the correct travel time method presented from the Bing mapping system.
Responsible for monitoring and recording of staff annual leave.
To liaise with the Accounts Team and keep up to date with any changes to care packages.
To ensure new customers are entered onto care planner before start date.
Taking telephone calls, actioning any queries deemed responsible for or to ensure the appropriate information is passed on to the relevant person to action.
Providing clear, detailed daily handovers to your management team to ensure they are fully up to date with any unresolved queries and outstanding actions.
Supporting the Management team with any additional tasks they deem fit for purpose.

The person responsible for this role will require knowledge, or a willingness to learn to use the systems in place that support the daily tasks involved within this role.

Personal qualities the applicant can bring to this post are of the utmost importance.

These will include patience, kindness, and understanding of the needs of the individual, the ability to tolerate others, and relate to both customers and staff.

In view of the vulnerable nature of the people we support, staff must be of the highest integrity.

Qualifications

Previous experience in a similar role
Ability to communicate effectively.
Ability to work to deadlines.
Experience of prioritising workload, time management and dealing with conflicting priorities