Pals Team Leader - Bolton, United Kingdom - North West Ambulance Service NHS Trust

Tom O´Connor

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An exciting opportunity has arisen to become an integral member of the newly established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing concerns and enquiries from our patients and service users and providing support and supervision throughout the team.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service

NWAS is committed to employing compassionate, inclusive and adaptive leaders.

We offer a dynamic recruitment process, enabling applicants to work together, be at their best to make a difference, in line with our trust values and leadership philosophy.

Applicants are requested to be available on 07/09/2023 for the selection process.


North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.


Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.


Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

SJT Open 18/08/2023 Closes 22/08/2023

Assessment day 07/09/202- please be available all day

For more information about this vacancy, please contact Michelle Wainwright, Resolution Manager.

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