Contact Centre Agent - Milton Keynes, United Kingdom - TSYS Managed Services EMEA

TSYS Managed Services EMEA

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

TSYS Managed Services
EMEA (TMS EMEA) has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.

Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you

We are currently recruiting for multiple part-time roles to join our team in Milton Keynes in the New Year.

We are offering a competitive hourly rate of
£10.82 per hour plus excellent benefits, with
Part Time, permanent positions available.

Working between Mon-Fri with occassional weekends, which can be discussed in detail.

Now offering a trial unsociable hour's allowance, please see benefits below

Key responsibilities:

Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
Contacting customers to establish authenticity of transactions, following correct internal procedure
Adopting appropriate questioning techniques to deal with card holders
Handling queries to the satisfaction of the customer and the department
Taking appropriate preventative action in order to minimise losses to the client
Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
Resolution of nontechnical queries
Have previous contact centre experience (desirable), preferably in the financial industry
Have credit card/ banking industry experience
Have excellent communication skills
Be enthusiastic and flexible with the ability to work as part of a team

Benefits:

As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits

Unsociable hours allowance: An additional £1.50 per hour for any shift or partshift worked between 07:00 08:00 Mon-Fri / 08:0020:00 Sat&Sun / 17:00 20:00 Mon-Fri
Life Insurance x1 Salary (Can be increased to x4 at additional cost)
Full Training provided
MediCash Health Care Plan

Pension (Employee 5%

Company 3% contributions)
26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
Option to buy or sell additional leave
Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay
After 26 weeks in employment)
Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
Bereavement Leave (5 Days Leave at Full Pay)
Dependent Leave (2 Days at Full Pay)
Free onsite parking with 24/7 security
Subsidized Canteen (with great breakfast)

If you are motivational, inspirational, and results driven with a passion to succeed and help others then click
APPLY now

Job Type:
Part-time

Part-time hours: 25 per week

Salary:
£10.82 per hour

Benefits: