Assistant Service Manager - Romford, United Kingdom - ACS Automotive Recruitment Consultancy

ACS Automotive Recruitment Consultancy

Verified Company

Romford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Assistant Service Manager

£32k basic / £40k - £45 OTE

Romford, Essex

Permanent/Full Time

Working Hours:
Monday to Friday (8am - 6pm) / 1 in 4 Saturdays (8am - 5pm)

Benefits:
Company Pension; Performance Bonus; Your Birthday off; Company Benefits Scheme

Our client has a fantastic opportunity for an Assistant Service Manager to join they busy Service Department, based in Romford.

You will need to have previous experience within a management/supervisory position and have strong customer service skills. Applywith us now

Duties & Responsibilities:

Responsible for assisting the Service Manager in all aspects of running the front of house Service Desk as well as coaching and mentoring your colleagues.
You will be managing a team of 7 people, including service advisors/receptionist/administrators.
You will be dealing with first stage complaints (ensuring all complaints are handled and resolved).
Ensuring the team is delivering exceptional customer service levels at all times.
Coordinating an organised and costeffective process for aftersales and servicing of vehicles.
Ensuring all details are communicated through to the workshop in an efficient manner.

Your Background & Skill:

Proven experience within a management/supervisory position (within a car main dealer).
Excellent communication and customer service skills.
Ability to manage a team.
You will have the ability to negotiate at all levels.
Strong leadership abilities, caring about customer loyalty and satisfaction.

**For further details on this role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.