Client Relationship Executive - Birmingham, United Kingdom - TribePost

TribePost
TribePost
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Wilmington Healthcare are now recruiting for a Client Relationship Executive


Client Relationship Executive

Location:
Homebased


Salary:
Competitive


Why do we want you?


You are a customer focused Client Relationship Executive or similar with experience of assisting in the delivering of client-based projects.


You have exemplary communication and organisation skills and a passion for ensuring projects are delivered in the right way and in a timely manner.


Wilmington Healthcare, (Part of Wilmington I&D) is a market leading provider ofhealthcare data, education, news and information resources with outstanding analytics capabilities.


We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS enablingimproved outcomes for patients.


Our leading insight and news service, theHealth Service Journal, provides the most influential people in health with vital intelligence,analysis and advice.


Main Purpose of the Client Relationship Executive Role:

Your role as the Client Relationship Executive is to exist at the voice of the customer both internally and externally, assuming responsibility for client retention and renewals - you will keep our clients happy and ensure that they consistently receive a high value service.

As a key part of this team, you will drive client satisfaction across our key accounts, showcasing the value of our solutions at every single opportunity, positions Wilmington Healthcare as the right strategic partner, the only option

We trust our staff and as a result of this, this role is predominantly home-based.

There will be occasions when you are expected to attend internal meetings either in our Whitechapel, London office or off-site, or the occasional F2F visits as required, an opportunity for you to meet your clients


In addition to this, as our Client Relationship Executive you will:

  • Act as the main client contact and assisting them with post-sale service and delivery aspects of our solutions.
  • Lead regular meetings, ensuring that our clients are kept informed of any and all progress, reporting against contractual SLA and/or agreed objectives.
  • Collaborate with internal operational delivery teams, ensuring client results meet our quality standards.
  • Seek quick resolutions to concerns where SLAs, quality standards or contractual obligations are at risk of not being met.
  • Develop and maintain relationships with key accounts and their contacts, fostering long term relationships.
  • Play a key role in contract renewals, supporting the sales specialists.
  • Be aware of any new or developing opportunities for further new business.
  • On occasion, provide advice and guidance for a salespitch or RFP.
  • Develop expertise across the portfolio to support the wider Client Excellence team.

Skills and Experience Required

  • You will use your experience in a B2B commercial / service environmentto offer technical solutions for our customers
  • Your experience with the healthcare sector (pharmaceutical experience is an advantage)
  • Your passion for delivering client excellence and service will support delivering results for our clients
  • Your experience will allow you to make effective decisions which support business and client excellence
  • You will be able to prioritise workload and make effective decisions as part of a team
  • You will utilise your communication, process and project management skills, with the tenacity to challenge processes to support your colleagues and ultimately the client.

Wherever you are in your career and whatever your expertise, we look for people who:

  • Passionate and love varied work that plays to their strengths while helping them develop
  • Want to work together to learn, grow and achieve common goal aspart of a diverse and unique global community
- who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

**If you feel you have the necessary skills and experience to be successful in this role, click on 'APPLY' today
More jobs from TribePost
See all jobs of TribePost