Private Administrator/receptionist - Mottingham, United Kingdom - Vita Health Group

Vita Health Group

Verified Company

Mottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:
What you will do?

The Role:

What you'll do:
As an Administrator you will be the face and voice of Vita Health Group.

Acting as an extension of the firm's brand and core values, the purpose of this role is to welcome patients to the clinic and support them through their treatment.

Whilst undertaking all administrative tasks required to ensure the smooth running of our Private Department.

You will be responsible for taking inbound calls from patient's & clients and ensuring these are answered within KPIs. Managing and processing new private referrals and sending reports to 3rd party referrers within strict time frames.

This role requires a clear concise communicator, with the ability to use initiative to multitask and change priorities as required.

Key Responsibilities

Manage your own activities and ensure that these are completed in a timely manner and within KPIs.
Work effectively within the Private Administration team to ensure team targets and KPI's are achieved.
Identify and escalate any issues.
Work closely with our Clinicians, Customer Service and NHS Admin teams and to resolve patient queries.
Any other ad hoc duties to support the Reception, Customer Service and Administration function of the business.
Answer incoming telephone calls in a professional and timely manner and within KPIs.
Accurately process referrals and contact
Keep 3rd party portals accurately updated with case information.
Manage Administration Activities list, respond to actions appropriately and in a timely manner.
Welcome all visitors to the clinic in a polite and courteous manner and ensure that patients are appropriately briefed to prepare them for their appointment.
Book follow up appointments and classes for both our Private and NHS patients.
Manage and maintain our private appointment diaries, ensuring future appointments are booked correctly.
Liaise with patients regarding the payment of their treatment. This involves processing card/electronic or cash payments.
Update patient information and ensure adequate notes are added to patients' records as required.
Ensure that the reception, waiting area and office space is always kept tidy and presentable.
Complete ad hoc reception tasks such as banking, printing of forms, scanning and post.
Communication with clinical staff where a patient is going to be late or needs to reschedule their appointment.
Keeping patients updated when clinical staff are running late and rearranging appointments due to short notice cancellation of the clinic.

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We work in partnership with the NHS, support the UK's largest companies to help support their workforce and provide a full range of physiotherapy services to private customers.

We are physical and mental health specialists with over 30 years of experience - we
Make People Better.

Vita is fast growing, innovative and ambitious.

If you would like to be part our journey and join a company that offers outstanding personal development, flexibility for a work/life balance and a genuine focus on delivering exceptional services then we would love to hear from you.

Your skills and background:

Essential:

Professional telephone manner with excellent customer service skills.
Good IT literacy is essential.
Ability to work within a team and put the customer's needs first.
Excellent written and spoken communication skills.
Strong administration skills with exceptional attention to detail.
Ability to use own initiative and adapt to changing priorities.

Desirable:

Experience of processing card/electronic and cash transactions.
Experience dealing with the public face to face.
Previous administration experience.
Previous experience working at a Physiotherapy practice or in a medical environment.

Why Vita Health Group?:

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience.

We work in partnership with the NHS, support the UK's largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
Our status as a Menopause Friendly Committed employer.
Our sign up to the Employer with Heart Charter.
Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and