People Experience Co-ordinator - Reading, United Kingdom - ESP Global Services

ESP Global Services
ESP Global Services
Verified Company
Reading, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Previous experience in a People Services / HR administration role essential

  • CIPD level 3 or equivalent experience required
  • Experience of working with HRIS and applicant tracking system ideal

About the Job:

You will be accountable for coordinating new employee onboarding and employee lifecycle tasks, delivered through a customer service approach.

Acting as the first point of contact for People Services related queries from employees, managers and external parties, you will deliver high quality outcomes ensuring accuracy first time is met throughout our people processes.


What you will be doing?

  • Process all starters, leavers, movers, completing all required documentation to ensure best practice and legal compliance.
  • Monitor the People Services inbox and ensure that assigned tasks are actioned in a timely manner using judgement and awareness of escalations and any Employee Relations or sensitive issues.
  • Coordination of all contract changes / leaver processing, including holiday and salary calculations, updating the HRIS and payroll system and sending out appropriate letters.
  • Contribute to continuous People Services improvement initiatives and projects.
  • Analyse and report monthly against key HR metrics, specifically absence and starters and leavers.
  • Carry out general administrative tasks for the wider People Team.

What you will bring to ESP?

  • Practical and logical, able to solve problems quickly.
  • Personable with strong communication and relationship building capabilities across all levels of the business
  • Previous experience in a People Services / HR administration role.
  • Ideally have detailed knowledge of Right to Work requirements.
  • Strong understanding of core HR processes.
  • Competent in producing high quality business letters.
  • Experience of working with HRIS and applicant tracking system or similar
  • HR Qualification to at least CIPD level 3 or equivalent experience
  • Intermediate MS Office skills

Benefits:


  • A competitive salary according to your experience
  • Pension
  • A clear path of leadership development within our business
  • Perkbox discounts
  • Life Assurance

Who are we:


ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.


Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.

We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls.

Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements.

Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security.

We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.


Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

ESP Global Services is an equal opportunity employer

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