Move in Co-ordinator - Manchester, United Kingdom - Savills Management Resources

Savills Management Resources

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role
Ensure all residents have a smooth and efficient moving experience.

Work with the wider Resident Services team to create a community feeling within the development via social activities and events.

6 month FTC with the potential for extension.

Key Responsibilities

Resident Service

Makes introductory calls to future residents.
Provides comprehensive movein orientations to amenity spaces, the apartment particulars, the building and the neighbourhood.
Ensures all apartment inventories are completed prior to resident move in and that the home meets Savills standards
Coordinates move in's to ensure there are no delays due to lack of lift availability, or car parking bays etc
Contacts or visits all Residents within 1 week of moveins to assure quality control.
Receives large deliveries for residents by allowing access to resident apartments, when practical.
Coordinates all utilities sign ups for residents with Amber Energy.
Handles any difficulties that residents experience with utilities and approved related vendors.
Delivers movein welcome gifts prior to resident possession dates.
Coordinates moveins with the leasing staff to assure a coordinated and smooth transition.
Facilitates the handling of problems that residents have with their apartments with the Resident Manager / Maintenance Operative / Developer. Keeps the Resident Experience Manager and General Manager informed of situations.
Special projects, as assigned.
Ensure Inventories of all apartments are completed prior to resident move in.
Assists with the creation of content for the developments Social Media channels.

Resident Relations

Followup of resident requests to ensure that they have been completed and that residents are satisfied with the results.
Acts as an intermediary to assess how resident service requests can be streamlined efficiently.
Places followup phone calls to residents within one week after they movein to ensure that residents are satisfied, and followsup on any comments.
Assists in the creation and implementation of social activities or other events to enhance the residents appreciation of the building as a home.
Informs the Resident Experience Manager of any resident concerns or occurrences in the building that are not standard.
Special projects, as assigned.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong customer service ethic / background
Proven experience in residential management, including organizing and problemsolving
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage

Working Hours - 5 over 7 days (40 hours per week) - Flexibility is required

Salary - £22,000 + (Plus potential lease up bonus of up to £2,812)

Please see our Benefits Booklet for more information.

LI-DNS