Concierge - Keynsham, United Kingdom - GLL
Description
GLL is looking for a Customer Service Advisor at Keynsham Leisure Centre.If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions and handle any queries.
From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you need:
- A cando attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player
- Good IT, literacy, numerical and communication skills
- Some experience of administration
What you'll do:
- Being the first point of call for customers
- Answer incoming calls to the centre
- Deal with transactions
- Dealing with membership enquiries including selling memberships to customers
- Deliver firstclass customer service
- Answer customer queries
- Setting up equipment
- Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.
- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A flexible hours position
- Industry leading rates of pay
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
About GLL:
As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities.
We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres.
Our people are from the communities we serve and help us make real changes in their local area.
To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
- We are an inclusive employer. We seek and welcome diversity in our teams._
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