Contact Centre Quality and Compliance Executive - Thurrock, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Thurrock, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Contact Centre Quality and Compliance Executive


Our client a leading UK supplier to homes and businesses based in Thurrock is seeking a Quality and Compliance Executive to join their team.

Monday to Friday


Salary:
£28,000


Core Responsibilities:

  • Monitor, coach, and grade Customer Service agent's interactions with customers.
  • Design and deliver training aligned with company expectations.
  • Drive the quality, Improve customer experience and identify opportunities for enhancement
  • Identify skill needs and gaps and recommend appropriate coaching

Skills & Experience:

  • Excellent communication and time management skills.
  • Experience in quality monitoring and compliance
  • Ability to influence and drive process improvements.
  • Proactive and adaptable with a passion for quality and training.


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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