Customer Service Advisor - Brighton, United Kingdom - Page Personnel Finance

Page Personnel Finance
Page Personnel Finance
Verified Company
Brighton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Based in Brighton, hybrid role. Taking inbound and outbound calls delivering good customer service.


Client Details
Our client based in Brighton, works in the Insurance sector are looking for a Customer Service Advisor.


Description

As a Hybrid Customer Service Advisor the responsibilities are-

  • Deliver outstanding customer service at all times
  • Inbound and outbound queries for both Customer Service and dedicated Agent support line and follow through with any subsequent actions
  • Provide comprehensive service, explain products & service benefits.
  • Liaison with other internal departments on behalf of customers where appropriate
  • Responsible for complying with caller Data Protection checks.
  • Handle all initial claims requests with professionalism and empathy
  • Outbound and inbound call handling from customers wishing to cancel their policies
  • Use knowledge of the products to establish reasons for cancellation and offer alternative solutions
  • Respond to customer objections and demonstrate excellent problem solving skills

Profile

  • Ability to empathise and adapt personal style to diverse customer needs
  • Articulate, excellent verbal and written communication skills
  • Attention to detail
  • A team player, with ability to use initiative
  • Ability to work within strict deadlines
  • Enthusiastic and motivated
  • Numerate
  • Customer service experience
  • Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions

Job Offer

Whats on offer -

  • Hybrid working
  • Salary £2023,000
  • Weekends off
  • Great company benefits 31 days holiday, pension, life assurance, income protection, private medical insurance and much more.
More jobs from Page Personnel Finance
See all jobs of Page Personnel Finance