Part Time Customer Support - Bradford, United Kingdom - sayjorecltd

sayjorecltd
sayjorecltd
Verified Company
Bradford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

A Part Time Customer Support Role (Insurance) is required for a rapidly expanding insurance company in Bradford.
£21,840 Prorated plus monthly incentive sales bonus

BD5


Role purpose:


Putting the customer at the heart of the business has resulted in the company's rapid growth so if you are passionate about helping people, have an eye for detail, a team player then this role is perfect for you.


Key Responsibilities:


  • Provides information to new customer prospects on Insurance Products and Membership.
  • Assists new members/insurance customers by processing their product purchase via the online portal.
  • Following up quotes/enquiries.
  • Processing MTA's.
  • Customer file reviews, maintains customer records by updating account information.
  • Handling inbound queries, providing customers with any necessary help and information.
  • Following up renewal queries.
  • Actively promotes the company web site and the wider membership benefits
  • Complaint and concern handling in line with company process.
  • Handling vulnerable customers with sensitivity.
  • Participate and embrace staff training and coaching.

Knowledge, skills and experience:


Essential:


  • Previous experience of client facing insurance distribution essential (min 12 months)
  • Compliance knowledge (TCF, Vulnerable customers and Complaints)
  • Acts with high levels of integrity, puts the customer at the heart of what they do.
  • Proficiency in CRM systems
  • Excellent communication, questioning and listening skills
  • A polite and friendly manner
  • Team Player
  • Decisionmaking
  • Flexibility
Part time role: 9:00-17:30 Mon/Wed/Thurs

Office based - 25 days holiday prorated


All newly appointed staff will undergo a thorough and training handling to support employee development and actively supports career progression.


Due to the nature of the company sanction and credit checks will be undertaken prior to the individual starting employment.


Job Types:
Part-time, Permanent

Part-time hours: 25 per week


Salary:
£13,100.00 per year


Schedule:

  • Day shift

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • BRADFORD: reliably commute or plan to relocate before starting work (required)

Experience:

- insurance: 1 year (required)


Work Location:
One location


Reference ID:
SJHH2301
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