Tours & Exhibition Team Leader - Rq1179593 - Belfast, United Kingdom - Lynn Recruitment

Lynn Recruitment

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tours & Exhibition Team Leader - RQ1179593

Job Advertisement:
Tours & Exhibition Team Leader.

Location:
Belfast, City Hall.

Hours of Work: 08:30 - 17:00.

Your Duties:

Responsible for supervising frontofhouse operations, including parttime and casual staff.
Provide receptionist, concierge, and visitor guide services for all users of the City Hall exhibition area.
Manage retail area operations, including bookings, ticketing, refunds, and deposits.
Maintain highquality image of the council through professionalism and customer care.
Summary of Responsibilities and Personal Duties:
Plan and supervise part-time and casual staff.
Provide professional customer care and concierge services.
Handle cash, card payments, and reconciliation.
Manage exhibition headsets and supplies.
Maintain exhibition area functionality and presentation.
Maximise customer spend through merchandise promotion.
Assist with administrative tasks and emergency procedures.

Your Profile:

Essential:

Supervising a small team of staff, including workload planning and task assignment.
Providing customer service support in a visitor attraction, handling local and international visitors, including difficult customers, both inperson and over the telephone.
Working in a visitor attraction involved in ticketing, cash handling, reconciliation, merchandising sales, providing visitor information, handling queries, and managing group bookings.
Utilising standard office IT systems and specialised EPOS/booking systems.
At least one year's experience in supervising staff, customer service, ticketing, and IT systems.
Effective communication and customer care skills.
Organisational and teamworking abilities.
Competence in basic Microsoft Office packages and booking systems.
Understanding of health and safety responsibilities.
Two years of experience in relevant areas and five GCSEs including English.

Special Skills and Attributes:

Communication Skills: Ability to effectively communicate orally and in writing with diverse audiences, including members of the public and internal and external customers.
Customer Care Skills: Proficient in presentation and adept at managing interactions with diverse customers, including nonnative English speakers, to uphold and enhance the reputation of Belfast City Council.

Your Benefits:
- £12.80 per hour.

Pension Contribution.

Additional Information:

Full time, Temporary.
Belfast, City Hall location.
08:3017:00, Monday-Friday.
If this role isn't for you, Lynn Recruitment sources a broad range of career opportunities to choose from. Get in touch via to find out more._

Salary:
£12.80 p/h, On-site