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Customer Insight Manager - Liverpool, United Kingdom - Harnham

Harnham

Verified Company

Liverpool, United Kingdom

1 month ago

Posted by:

Tom O´Connor

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Description

Customer Insight Manager

Up to £60,000 +discretionary bonus scheme + cash allowance

Liverpool

THE COMPANY

A company leading personal financial services, and one of the largest providers of mortgages and savings in the United Kingdom.

They provide a full range of personal, business and corporate accounts, including current accounts, mortgages, credit productsand savings and investments.

The business operates online banking services, including mobile apps, and operates an internet-only banking division.

THE ROLE

As a Customer Insight Manager, you can expect to lead as a strong contributor to the analytical resources/capability of the team, working closely with different parts of the business.

In specific, you can expect to be involved in the following:

Building close working relationships with key internal stakeholders to understand and respond to their debit and credit card related insight/Research needs
Producing the key insights that drive improvements in the Card's customer experience
Supporting the development of a new Cards Customer/Consumer survey

**YOUR SKILLS AND EXPERIENCE

**The successful Customer Insight Manager will have the following skills and experience: - Advanced knowledge and experience in programming languages such as SQL, Base SAS,