Night Facilities Officer - Brighton, United Kingdom - Kaplan International

Kaplan International

Verified Company

Brighton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Kaplan Living are looking to recruit for a Night Facilities Officer. This role is 24 hours a week covering Friday and Saturday nights from 8pm-8am.
Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK.

We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.

Duties required

Building management

To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement with our stakeholders.
Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.
Ensure that the working environment is maintained in accordance with the Service Level Agreement, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal all common area cleaning and, when required, clearing snow and ice from pathways and putting down grit
Undertake duties involving movement of loads (e.g. bins/ white goods/Furniture etc.)
Identify and resolve maintenance issues ensuring these are reported using the correct process
Undertake training as required
Assisting to housekeeping teams with cleaning bedrooms when required
Be prepared to work as part of a rolling roster including weekends including student arrival weekends
Adhere to the company dress policy at all times
Kaplan International College if connected to a residence, classroom set up and maintenance of the college will be required.
Respond to any student lock outs
Respond to any fire alarm activations
Deal with any complaints that are received and escalate these immediately to the relevant manager
Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks
Other duties as commensurate with the post

Health and Safety

Ensure all equipment is kept clean, well maintained and is a safe working order
Report any Health and Safety issues relating to the site ensuring all information is passed to the relevant manager
Comply with the requirements of Kaplan residence's and stakeholders operational procedures and policies including those relating to health and safety
Understand and observe Kaplan's site rules at all times
Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments
Comply with Kaplan Residence's statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce.
Complete and record statutory Health and Safety checks
Conduct security patrols to ensure building and students are safe.
Kaplan International College is attached thus ensuring this building is locked up and secure

Student Welfare and Customer Services

Provide pastoral care to all students including enhanced care for under 18 students
Be the 1st point of contact to residents
Ensure that excessive noise by students does not affect other students.
Assist with any Front of House responsibilities including Parcel collections.
Assist the team with any social activity within the building.

Marketing promotion

Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate

Compliance

Ensure the safety and welfare of all students and the Safeguarding of U18s accommodated in Kaplan Living. All members of the Kaplan Living team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider residence, college and company management teams.
Actively seek to safeguard and promote the welfare of U18s and refer any U18 safeguarding, welfare or support issues immediately to the General Manager and U18 Well Being Coordinator. If the situation is applicable follow the red and yellow alert process and in the event of becoming aware of a major incident follow the red/yellow alert process and alert the KI Living Management.

General

Any other duties as required by the Residence Manager and/ or Deputy Manager

The successful applicant will:

Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Have recent experience of working in a maintenance / caretaking role
Have experience of working in an effective Health Safety culture in line with legislation.
Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required

Essential skills/ experience

Have experience in customer service, hospitality or student service provision, ideally accommodation
Be able to work as part of a team, and work on own initiative
Have experience in facilities and/or mai