Support Worker - Kensington and Chelsea, United Kingdom - Look Ahead Housing and Care
Description
Job profile:
- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
Job details:
Job reference
- REQ00480
- Date posted
- 26/05/202 Application closing date
- 30/06/202 Location
- Kensington and Chelsea
- Salary
- Package
- Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Full Time, Permanent
Support Worker x 5:
Job description
- We're looking for
5x kind, compassionate and resilient Support Workers to join our Homelessness service in Kensington and Chelsea. No personal care or experience is required, just the right values.
£24,856.00 per annum, working 40 hours per week_. Benefits include 25 days Annual Leave, pension schemes, _staff discounts, healthcare and career _progression._
- Shift Pattern:_
- Early shift
- 8:00am4:00pm_
- Late Shift
- 1:00pm9:00pm_
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team.
After all, our people are doing something amazing:
helping to transform lives every day.
RBKC Complex Needs Service has 5 distinct housing components with a further 3 floating supporting sites accommodating up to 136 residents who present with multiple and/or complex needs including but not exclusive to, substance misuse, mental health, domestic violence, history of violent behaviour, ex-offenders, chaotic and hard to reach groups.
- This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._
What you'll do:
To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
About you:
- Undertake keyworking responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety.
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
What you'll bring:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of selfesteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customerfocused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each
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