Digital Community Coordinator - South Molton, United Kingdom - Mole Valley Farmers Limited

Mole Valley Farmers Limited

Verified Company

South Molton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Hybrid Working, Head Office EX36 3LH & Home working

Contract Type:
Permanent

Contracted Hours:
Full time, 37.5 hours per week, Monday to Friday

Here at Mole Valley Farmers, we currently have a new and exciting role within our Marketing team, you will be a key digital point of liaison between members, customers, followers and non-followers, across both our retail and agri businesses.

As digital community coordinator your primary responsibility will be coordinating day to day operations of all engagement through our social media and digital channels, managing reputation and communities on various platforms.

You will be based in the digital marketing team, but the role requires cross department collaboration and would therefore suit someone with great interpersonal and customer service skills who can support the ongoing strategic development of community management well as our expanding digital offering.

The role will be hands-on and will suit someone who has good experience in community management and social, from either an in house or agency background.

What you will be doing as a Digital Community Coordinator

Engage with audiences on all relevant digital channels responding to private messages and most public comments (except complaints)
Work collaboratively across departments to develop and foster engagement and ensure anyone contacting the business is responded to appropriately and all communications are on brand
Turn engagements in to actionable intelligence for the marketing and senior leadership team
Drive brand advocacy by ensuring content and communication is appropriate for customers throughout the marketing funnel

We would love to hear from you if you have.

Proven experience in community and reputation management
Experience managing social media channels client or agency side and excellent understanding of all platforms
Experience with Sprout Social, Hootsuite or similar social management platform

We are one of the country's leading agricultural supply businesses offering a complete suite of in-store, on-farm, and online services, inspired by our passion for the agricultural industry and wider rural community.

Originally founded in 1960 by a small group of farmers, over the years we have grown and today we operate over 50 nationwide rural retail locations comprising Mole Valley Farmers, Mole Country Stores, and Farmdirect, along with our direct to farm business providing feed, fertilizer and other inputs to the nation's farmers.

We exist for the greater good of our farming shareholders and work with them to improve their productivity, profitability, and sustainability.

For everyone who works in one of Mole Valley Farmers' businesses - just like our customers who live and work in it - the countryside is a way of life and we are committed to UK agriculture.

PLACEHOLDER