Front Office 2nd Line Support - London, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are AMS.

We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.

Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business.

Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country.

Their role is simply stated:
help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a
Front Office 2nd Line Support for a
6 Month contract based in
London.

Purpose of the Role:

Working alongside a 12 strong team in London that acts from a transversal base of supporting all asset classes of risk across the Fixed Income products - covering Credit, Rates, FX and Exotic products.

The team is part of a global support group for managing the production of risk for the trading desks on a daily basis; including start of day risk, live trading risk and PnL explains.

Responsibilities of the role:

As a Front Office 2nd Line Support you will be responsible for:
Providing 1st and 2nd line support for the systems developed by the team.

The role will require the individual to work closely with the development team in order to communicate problems and to work on providing solutions for the user.

The role will require a professional interface for the user to bridge the gap between the business and the Developers and to manage all incoming requests to ensure a high level of responsiveness.

Being confident discussing and interacting with business users.
Monitoring and manage the team support mail account.
Diagnose issues in a timely fashion.
Liaise with the developers and communicate issue raised by the business.
Maintain a knowledge base regarding support issues and their resolution.
To configure the system to provide improvements to its longterm supportability and to deliver business requirements.
To enhance the systems/processes to ensure they can be supported.

The Tier 1 (business critical) systems that APS are responsible for require a very flexible approach to work as we have to collectively support the systems and deliver upgrades in a controlled fashion.

Strong analytical skills and organisational skills.
The ability to effectively communicate with the user community and a focus on providing a quality service for the end user.
Confident to work in a Trading environment.
Minimum 1 years' experience in a Front Office support role in an Investing Banking environment.
Experience supporting and analysing Windows based environments is crucial and.

NET environments is beneficial.

Python scripting skills and desire for automation are advantages.
Jira, ServiceNow and Geneos experience is be preferred.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.