Customer Service Administrator - London, United Kingdom - United Trust Bank

United Trust Bank

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a 12 month Fixed Term Contract

Hybrid / 8 hours between the times of 8.00am - 6.00pm Monday to Saturday, 5 days per week inclusive (one hour allowed each day for lunch break). Saturday working will occur twice per month.

Role Purpose:

The administration of the deposit base of the bank through the lifecycle of a customer across all customer types; personal, business, ISA and charities.

Offering exceptional service whilst living our company values.

Responsibilities:

Responsible for day to day administration of the deposit base of the Bank which includes:
On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due Diligence is carried out
Taking of new deposits both fixed and notice accounts, rollovers and repayments
Bereavement services
Keeping customers records up to date at all times
The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank's contact channels
Demonstrate sound understanding of the Bank's products and services; articulating these to your customer in an engaging and confident manner.
Inputting of daily transactions into the banking system
Preparing and inputting daily transfers and payments
Ad hoc work as required, both in relation to the duties mentioned above and otherwise

Skills and Experience sought:

Highly numerate, Literate and IT literate
Ability to deal with high volumes of work
Good organisational skills
Excellent telephone manner
Attention to detail
Excellent administrative skills
MS Office proficiency: Word, Excel, Outlook
Ideally experience of Banking Systems (Including Online Banking)

Remuneration and Benefits:

Competitive Salary and Bonus package
26 Days Holiday
2 Wellbeing Days
Contributory Pension
Life Insurance / Income Protection / Critical Illness cover
Private Medical Insurance
Season Ticket Loans
Excellent career development opportunities and where appropriate sponsorship of a relevant qualification