Claims Admin Support - London, United Kingdom - marshmallow

marshmallow

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our mission:

Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We're proud of our journey so far. We've helped hundreds of thousands of customers get fairer cover, all while polishing a 4.6 star Trustpilot score. But we're just getting started.

Over the next 2 years, we're planning to help even more people by launching products and services across different sectors and countries

If you're looking for a challenge, our next chapter is set to be an exciting one

How we work:

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard.

It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our Culture Handbook to find out more about life at Marshmallow, or read our blog

This is a 9 month FTC and we are looking for people who are immediately available.
As a Claims Administrator, you'll be joining the Claims Team.

We believe that the claims experience can be so much better in the insurance industry So, our mission is to deliver the most delightful and efficient claims experience to our customers.

We're looking for a Claims Administrator to join our growing claims operations team. Your role will vary as we take this first step on our claims journey to bring some services in-house.

The role will require an eye for detail and quality, and we will expect you to demonstrate an understanding of what our business does and how we operate.

Like all roles at Marshmallow, we will encourage you to collaborate with your teammates to find the best solutions and improvements to our processes, setting us up for success.

What you'll be doing

Setting up new claims on our system
Ensuring general housekeeping and internal SLAs are adhered to
Managing and responding to supplier queries
Updating reserve where appropriate
Identifying potential high risk correspondence and updating internal stakeholders

Who you are:

You must have Insurance Industry experience

Perks of the job:

-
Flexi-office working

Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you

-
Flexible benefits budget - £50 per month to spend wherever you like on a Ben Mastercard
-
Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us - to further your skillset
-
Mental wellbeing support - Access therapy and mental health sessions through Oliva
-
Private health care

Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

-
Medical cash plan - To help you with the costs of dental, optical and physio (plus more)
-
Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month

Our process:

We break it up into 2 stages:

Initial call with a member of our TA Team (20 mins)
A skillbased interview where you will meet Maddy O'Gorman
Claims Team Lead (30 Minutes)

Background checks:

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires.

That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this

Everyone belongs at Marshmallow:

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission.

To do that, we're committed to hiring without judgement, prejudice or bias.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.