Customer Service Adviser - Croydon, United Kingdom - Croydon Council

Croydon Council

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have exciting opportunities for experienced Customer Service Advisors.

We are looking for advisors who excel in dealing with our residents both front facing and as part of our back office service to work with our communities and develop excellent working relationships with our services using a range of communication methods.

Putting the customer at the heart of all interactions and ensure all customer enquiries are resolved at first point of contact.

We need staff who are IT literate, with the ability to work with Multiple databases and Microsoft office packages.

This will be a really proactive role, working closely with internal and external services, to support a seamless experience for our residents.

Therefore, we need a "people person" to take on this role and someone who understands the importance of effective communication, attention to detail around fulfilling promises to customers and a real ability to use initiative to get tasks completed.

We currently have 1 positions for Customer Service Advisor.

Equal opportunities

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.