Dental Receptionist/administrator - Hemel Hempstead, United Kingdom - Alexandra Dental Practice
2 weeks ago
Description
We have an exciting opportunity for a dynamic, skilled, hardworking dental receptionist to join our teamFully digital clinic and specialist administration also.
Private/Denplan practice with all the comforts. Onsite car park. 6 monthly events and team bonding activities +
Our existing team is 25 and growing. Multiple sites in West Hertfordshire.
Well equipped and friendly team growing year on year. Fun working environment.
Experience in a dental setting and with SOE dental system ideal.
MUST have great communication and customer service skills and fundamentally fun and friendly.
Full time position - Monday to Friday 8:30 - 18:00 with one Saturday a month 8:30 - 14:00.
Potential for part time hours - this can be discussed at the interview stage.
Key tasks
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients' arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare day sheets for each dentist [hygienist/therapist]
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Follow computer procedures to ensure that patient records are properly maintained
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested
Job Types:
Full-time, Part-time, Permanent
Salary:
£10.50-£11.90 per hour
Benefits:
- Company events
- Onsite parking
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- Dental receptionist: 1 year (preferred)
Work Location:
In person
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