Receptionist / Administrator - Luton, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Luton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:
There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Greeting and directing all patients;
Making appointments and giving out appointment cards, where required;
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
Dealing with requests for information, and managing problems and complaints;
Advising patients of practice procedures;
Registering new patients;
Answering the telephone, promptly.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.

If you are a well organised person who thrives on a busy working environment where no two days are the same, we'd love to hear from you.

Previous medical or healthcare receptionist experience is desirable;
Excellent communication skills, with a clear and polite telephone manner;
Able to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confident to work as part of a team and be able to think on your feet, independently;
Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

The Ashcroft Practice is a small friendly practice in Stopsley, Luton. It has an excellent reputation for patient access in both telephone access and appointment availability. Our patients are really important to us.

The practice is part of eQuality Primary Care network.

Our team consists of one male GP, one female long term locum, two nurses and a health care assistant / phlebotomist.

**Disclosure and Barring Service Check