Technical Customer Service Support - Stockport, United Kingdom - Takepayments Ltd

Takepayments Ltd
Takepayments Ltd
Verified Company
Stockport, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About the role:


Working on an Inbound Line, you will be taking calls from our existing customers to assist with their technical enquiries.

You will provide First Class Customer Service, ensuring that the customer gets the an excellent journey, resolving their queries first time.


Benefits of being our Technical Customer Success Advisor:

  • Excellent Basic Salary of £20,000
  • Competitive Commission structure and extra paid weekends
  • Our offices are Minute away from all public transport links and onsite parking
  • In depth Training and Development with the opportunity to progress your career
  • Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
40-hour week with shifts between Mon - Fri 8am - 7pm, Saturdays 9-5, Sundays 9-1

You will work approx.

1 in 3 weekends and get an additional payment of:

Saturday = £75

Sunday = £45


Requirements for our Technical Customer Success Advisor

  • 1+ year consistent Customer Service
  • Experience in working to targets and upselling of products
  • Ability to build instant customer rapport, problem solve and resolve issues.

Responsibilities of our Technical Call Centre Agent

  • Deliver a fantastic customer experience
  • Part of the role is to diagnose what the terminal issue is through open questions
  • Once issues have been diagnosed aim to resolve the issue as quickly as possible and on the first time
  • Work with colleagues closely to resolve problems, deliver effective customer handovers and share best practise

About Us
Takepayments offer a market-leading range of solutions, including
card terminals,
online paymentsand
POS systems.

We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.


INDAJ

Job Types:
Full-time, Permanent


Salary:
£20,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Commission pay

Application question(s):

  • What do you know about Takepayments Ltd?
  • Tell me about a time where you diagnosed / identified a customer issue and the steps you took to resolve this?
  • Explain to me what good customer service is?

Experience:

Customer Service: 1 year (required)


Work Location:
One location
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