Control Centre Operator - Rugby, United Kingdom - Team Support Staff Ltd

Team Support Staff Ltd
Team Support Staff Ltd
Verified Company
Rugby, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

At Team Support we are looking for an enthusiastic and customer service focused Control Centre Operator to join the Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.


You will be required to work from the office in Town Hall, in the first week of training you will be working Monday-Friday 9am-5pm, and from the second week you will be involved in
12 hours rota basis, working 6am-6pm, with every 2 in 5 weekends.

You will know your rota months ahead.


Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise.

You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.


What we offer:


  • Weekly Pay
  • Holiday Pay Entitlement
  • Company Pension

Salary:
£12.38 per hour


Benefits:


  • Company pension

Schedule:

  • 12 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Experience:

- customer service: 1 year (preferred)


Ability to Commute:

  • Rugby, CV21 2LN (required)

Ability to Relocate:

  • Rugby, CV21 2LN: Relocate before starting work (required)

Work Location:
In person
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