Business Support Co-ordinator - Bedford, United Kingdom - Advancing People

Advancing People

Verified Company

Bedford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties:

Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management
Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate
Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints
Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR.
Works with management to maintain best practices for efficient communication with customers
Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints
Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions
Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.
Understanding of POD & Delivery Systems
Applies training received on Ultimate Customer Service Programme (UCSP)
Contributes to bottom lines sales by increasing customer satisfaction
Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties.
A good knowledge of Condition pricing and how it is applied within a Sales Order
Provides support for customers when logistics issues occur. Minimise logistics costs where possible.
Previous experience working with SAP
Experience in contracts, project sales etc
Exceptional administration, planning and organisational skills.
Excellent verbal and written communication skills.
Ability to remain discreet and retain confidential information
Ability to work independently as well as in a team environment.
Ability to build strong working relationships with colleagues and customers
Highly motivated, with a positive 'cando' attitude & tenacity
Ability to flex working style and activity to best meet the needs of the business
Resilient, with the ability to prioritise and stay calm and collected under pressure
High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)
Wanting to learn and develop