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Trust Volunteer - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff.

We are looking for volunteers at all sites including Aintree Hospital, The Royal Hospital and Broadgreen Hospital. Roles include Outpatient Volunteers, Hospitality Volunteers and Patient Experience Feedback Volunteers.

We are looking for people with the following attributes

Ability to communicate with all groups of people.
Friendly, approachable personality.
Helpful and accommodating manner.
Sensitive, compassionate and tactful nature.
Ability to give clear and concise directions.
Able to work on own or part of a team.
Provide a minimum of 3 hours per week for a minimum of 6 months
Volunteers must be aged 16 and over

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

Clinic & Outpatient Volunteer

Help improve patient experience by providing a friendly welcome to all patients and visitors

as the arrive at clinic.

Signpost patients to the self check in terminal and offer assistance if needed.
Provide drinks and light refreshment to patients who are waiting to be seen.
Run errands for staff as required.

Hospitality Volunteer

The Hospitality Volunteer role has been revised during the Covid pandemic to be flexible and

responsive to the Trusts ongoing needs during the pandemic. You may be based in a main foyer, on
a reception area or in an outpatient clinic.

Providing a friendly welcome to all patients and visitors on arrival at the Trust escort

patients/visitors to their destination.

Supporting visitors with PPE asking them to wear a mask, gel their hands and follow social

distancing guidelines. Replenishing Trust PPE stations.

Preparing care packages to support patients with additional toiletries, night clothes and

bedside activities.

Completing Patient Experience Questionnaires

Patient and Staff Experience Volunteer

Improve patient experience by spending time listening to patients and chatting.
Support the hospital in obtaining feedback from patients and their families on their experience

as either an in-patient or outpatient.