Hybrid Customer Service Advisor - Brighton, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Brighton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role is based in Brighton, taking and making inbound & outbound calls. The position is a Hybrid Customer Service Advisor. The company have great benefits for their staff.

Client Details
My client based in Brighton are looking to expand their team within the call centre and customer service industry.

Description

The Key Responsibilities for a Hybrid Customer Service Advisor will be:

Deliver outstanding customer service at all times
Inbound and outbound queries for both Customer Service and dedicated Agent support line and follow through with any subsequent actions
Provide comprehensive service, explain products & service benefits.
Liaison with other internal departments on behalf of customers where appropriate
Responsible for complying with caller Data Protection checks.
Handle all initial claims requests with professionalism and empathy
Outbound and inbound call handling from customers
Use knowledge of the products to establish reasons for cancellation and offer alternative solutions
Respond to customer objections and demonstrate excellent problem solving skills

Profile

Ability to empathise and adapt personal style to diverse customer needs
Articulate, excellent verbal and written communication skills
Attention to detail
A team player, with ability to use initiative
Enthusiastic and motivated
Numerate
Customer service experience
Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions

Job Offer