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Ncsc Nova South Business Operations - London, United Kingdom - GCHQ

GCHQ

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At GCHQ, we unlock the complex world of data and communications to keep the UK and its citizens safe, both in the real world and online.

Working closely with our British Intelligence partners in MI5 and MI6, we protect the UK from threats including serious organised crime, terrorism, and cyber-attacks.

A role in GCHQ means you'll have varied and fascinating work in a supportive and encouraging environment that puts the emphasis on teamwork.

The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government's lead authority on cyber security.

The organisation is at the heart of the Government's cyber security strategy and has the aim of making the UK the safest place to live and work online.

Nova South, in Victoria, London, is home to the NCSC's headquarters and it's from here where much of our customer engagement is delivered with many visitors and events held at our conference facilities.

The NCSC Nova South Business Operations Team delivers critical services to support the effective running of Nova South, meeting the requirements of all stakeholders, including the Nova-based workforce and visitors.

The remit of the Nova South Business Operations team is a broad and varied one and no two days are the same.

You will get an excellent insight into the workings of the NCSC, operate in an enthusiastic and supportive team and work closely with colleagues from other organisations in London and across the wider business.

Oversee the daytoday delivery of a range of customer service functions including visitors to site, events and essential security and administration processes which support the effective running of the site.
Line manage two members of staff, taking responsibility for tasking and performance management.
You will have responsibility for the relationship with our external catering provider and will manage the ordering of catering for working lunches and events.
Provide administrative and logístical support to Board meetings and the site working group.
Maintain our communication platforms ensuring that information is accurate, uptodate and meets the needs of our customers.
Support Business Continuity planning and activities.

Given the demands of the business, you should expect to be in the office every day; occasional working from home may be possible, but this will need to be coordinated in advance.

Person Specification

The successful applicant will need to have:

Experience of delivering support services within an organisation is desirable.
Be motivated and committed to delivering quality services for Nova South.
Excellent verbal and written communication skills.
A strong customer service ethos.
Excellent organisation and prioritisation skills and be prepared to be flexible amidst shifting priorities.

GCHQ Competency Requirements

Communication and Knowledge sharing
Intermediate
Corporate Vision and Efficiency
Fundamental

Change and Innovation

Fundamental
Analysis and Decision Making
Intermediate

Contribution to Delivery

Intermediate
Managing the Customer Relationship
Intermediate
Working with and Leading Others
Intermediate

Benefits we offer

At NCSC and GCHQ, we are proud of our inclusive and supportive working environment that's designed to encourage open minds and attitudes.

As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential.

With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we will enable you to flourish in your role and perform to the very best of your abilities.

Other benefits:

25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
An environment with flexible working options
Opportunities to be recognised through our employee performance scheme
Interestfree season ticket loan
Cycle to work scheme
Facilities such as a gym, restaurant and onsite coffee bars (at some locations)
Paid parental and adoption leave
A Civil Service pension with an average employer contribution of 27%

Selection Process

Before You Apply
To work at GCHQ, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here.

This role requires the highest security clearance, known as Developed Vetting (DV). It's something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here.

What to Expect
Our recruitment process is fair, transparent, and based on merit.

Here is a brief overview of each stage, in order: