Reception and Hospitality Assistant - Edinburgh, United Kingdom - Williams Lea

Williams Lea

Verified Company

Edinburgh, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reception and Hospitality Assistant

Salary:
£21,255 per annum plus company benefits

Location:
Edinburgh, EH12 5HD

Contract:
Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 1 hour unpaid lunch break, rotational shifts between the hours of 8am and 6pm

Work model:
Fully onsite due to the nature of the role

Williams Lea seeks a Reception and Hospitality Assistant to join our team
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of the role

The First Impression Assistant is the first point of contact for visitors calling or visiting our client's busy legal office in Edinburgh and serves as a brand ambassador.

Duties include welcoming clients and visitors to the office, handling switchboard calls, organizing and preparing hospitality, and offering administrative support to the firm.

Every task undertaken must be delivered with an exceptional customer service approach, ensuring a seamless service for clients.

A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people.

They should be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

This role requires working in shifts, so flexibility is a plus.

This is a hands-on role and will involve working alongside team members to deliver an overall exceptional service to our clients.

Key responsibilities

Meeting, greeting, and interacting with visitors, clients and contractors
General administrative duties including processing mail and small print jobs
Organizing and setting hospitality for client meetings
Updating logbooks and schedules
Processing deliveries
Ordering, organizing and assisting with events
Ensuring that security to the reception and hospitality area is maintained in line with guidance and standard operating procedures
Carrying out reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
Raising any concerns about process, practice, or incidents as appropriate
Completing any reasonable tasks instructed by your line manager or property manager

Personal attributes

A personality that brings positive energy to all areas of the operation
Fluent written and spoken English
An energetic approach that shines through in your work
A teamfocused attitude
Experience handling incoming calls
A natural passion and desire to create a positive experience for every visitor
A committed attitude and dedication to creating a memorable guest experience
Excellent personal presentation

The Package:

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

Job Types:
Full-time, Permanent

Salary:
£21,255.00 per year

Benefits: