Technical Desk Manager - Derby, United Kingdom - 2fawcett - Empowering Recruitment
Description
Role:
Technical Desk Manager
Salary:
£45,000 - £50,000
Location:
Derby
Type:
Permanent
Overview
2fawcett have an exciting opportunity for a Technical Desk Manager to join our long-standing client in Derby, on a full time, permanent basis.
Reporting to the CEO, you will support business growth opportunities and implement your Technical Expertise withinCloud and similar technologies.Responsibilities of the Technical Desk Manager:
- Responsible for managing operations of the Service Desks and help the teams
- Reporting to the Chief Operations Officer
- Ensure the right conditions and motivation for good teamwork across the teams in
- Establish professional relationships with clients.
- Identify and explore opportunities for service and business Improvement.
- Report on the team's analysis, and Identify any Issues ensuring that the company
- Ensure all services are delivered In line with contractual requirements.
- Work with senior stakeholders on projects & service development.
- Ownership of critical service Issues
- Ensure effective training of team members, Including adoption of new solutions
- Assist HR when necessary and ensure all procedures are followed.
- Be aware of and manage the costs of running the service desks.
Requirements of the Technical Desk Manager:
- You will need to work closely with the Chief Operations Officer to help plan technical elements that effect Business Operations.
- You will need to possess a proactive approach to resolving disputes in a professional tone, through precise and factbased communication with staff and face to face customers.
- You will need to be able and willing to sometimes work In a presales capacity.
- You will need to work closely with senior management team to help develop the Service desk teams.
- You must have technical experience in one of the following desirable areas: Microsoft SharePoint, M365v and other similar cloud technologies.
- You will need to have experience In a Managed Services/ITIL based Service Desk environment.
What will you get in return:
- Excellent Salary
- Company Incentives
- Onsite Parking
Type
Permanent
Working Hours
Monday - Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm
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