Admin Team Lead - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust
Liverpool University Hospitals NHS Foundation Trust
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An exciting opportunity is available for a Band 4 Admin Team Leader to join our Therapies Care Group.

The post is based primarily on the Royal site, and has responsibility for admin and clerical staffing on both the Royal and community sites including South Liverpool Treatment Centre.

We are looking for an enthusiastic, dynamic individual to line manage admin staff and ensure the smooth running of our administrative services.

The post holder will need to provide oversight to the roles of the administrative staff ensuring high standards of customer service and confidentiality.

Applicants will need to be self-motivated with excellent communication and organisational skills to manage competing priorities on a daily basis.

We are looking for individuals with a positive approach to change who are supportive of service improvements.


The role is pivotal in line managing admin support across the Therapies Care Group therefore, previous experience line managing staff would be ideal.

You need to be competent in delivering advice and support to staff.

You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary.

You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation.


Specific duties of the job include:

  • Ensuring correct management of referrals and waiting lists into Therapies using various referral systems (including ICE, e-referral and iPM)
  • Clinic template management
  • Responsibility for Therapies telephone service (centralised team for patient phone calls at Royal site)
  • Supervision and development of admin/clerical staff
  • Working with clinical and management teams on service improvement and development projects
  • Act a main point of contact for Admin and Clerical team at Royal site
  • General administration support to local management


Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.


It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.


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To provide the Therapies Care Group with general administration support.

The post holder will manage the Admin and Clerical Team across all service sites within Therapies to support the delivery of front of house reception and back of house administration.

Please refer to attached job description for more detail.
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