Associate Content Designer - Hackney, United Kingdom - Hackney Borough Council

Hackney Borough Council
Hackney Borough Council
Verified Company
Hackney, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Salary - Grade- GBP £37,575 to £38, SO1- Market supplement- £4,029- Contract Type- Fixed Term / Secondment- Contract Length- 18 months- Contracted Hours- Full Time - 36 hours per week- DBS Required- No- Department- Finance & Corporate Resources- Service- ICT- Closing date- 12/05/2024
18 Month Fixed Term Contract / Secondment Opportunity

£37,575 - £38,769 pa, plus a £4,029 pa Market Supplement

About the role
As an Associate Content Designer in the Customer Experience team, you will work alongside colleagues to make sure that residents can easily find accurate, useful information on the council website )


To do this, you will:

  • Work with another Associate to respond to content design requests from across the council, received via our website inbox
  • Work with colleagues to make sure content aligns with our playbook guidelines
  • Follow content design guidelines and seek advice from our communities of practice
  • Understand who your stakeholders are and the importance of managing relationships with them
  • Work as part of a multidisciplinary team to design usercentred content
  • Contribute to our team roadmap to deliver a website that works for residents.

About you
We don't expect you to tick every box on our job description.

The most important things we are looking for are:


  • Experience and relevant skills in content design, and/ or willing to learn
  • Desire to make a difference to people and communities in Hackney
  • Ability to work collaboratively within a multidisciplinary and diverse team
  • Ability to develop and maintain good working relationships with stakeholders, advocating for clear, accessible content based on resident needs.

About the team
The Customer Experience team is part of Customer Services and ICT. We're made up of service designers, user researchers, product managers, data analysts, and software engineers.

We formed in 2021, and have done some great work since, including:


  • Improving content on
  • Improving digital access at Adult Social Care services
  • Reviving our Single View product
  • Doing a discovery on digital accessibility across online services.
We're now looking to grow the team and recruit a number of roles, including this one.


What we do
Our vision is to help residents get the best possible services from the council. We help people find information, use services, and get support in a way that works for them.


To do this we:

  • Manage
  • Partner with Customer Operations
  • Work with teams from across the council
  • Follow the methods set out in the Government Service Manual.

What we love about working for Hackney

Some things we love about working for Hackney:

  • Doing work that has a positive impact on residents' lives
  • Amazing colleagues who are brimming with enthusiasm and ideas to help improve the services we deliver
  • We are proud of having a diverse workforce that reflects our community
  • Flexibility of hybrid working and being able to have a good worklife balance
  • No one day is ever the same and you'll get to work across a wide range of services.

In return you will benefit from:

  • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
  • Membership of the excellent Local Government Pension Scheme
  • Standard 36 hour week (7.2 hours per day, Monday to Friday)
  • Wide range of learning and development opportunities
  • Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interestfree loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work
We offer hybrid working.

You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us prefer to come in more frequently.

Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.


Talk to us or ask any questions


There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services.

Hackney is one of London's most vibrant and diverse boroughs.

It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.


The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

Interview date: 27 May 2024


We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are:
Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
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