Experienced Claims Handler - Reading, United Kingdom - First Bus

First Bus

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Experienced Claims Handler

Contract Type:
Permanent - Full Time

Location:
Transportation Claims Ltd. Aquis House, 49-51 Blagrave Street, Reading, Berkshire. RG1 1PL (opposite Reading Train Station).

Salary:
Up to £30k depending on experience

Are you a confident communicator with excellent organisational skills?

Transportation Claims Ltd, who are part of First Group, are looking for a Transport Claims Technician to manage an existing claims portfolio.

Welcome to First Bus
Hello.

First Bus is one of the country's largest bus operators - taking 1.6 million customers to their destinations every day.

We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information.

Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

About the role

As a Transport Claims Technician, you will be managing an existing claims portfolio in relation to insurance claims from members of the public and staff members.

This is a full-time role working 35hrs per week, Monday - Friday.

We appreciate how important it is for our employees to have the flexibility of working from home, so once you are fully trained there is the possibility working up to 2 days at home per week.

What will you be doing?

Managing a caseload involving personal injury claims which includes Employer Liability and Public Liability, as well as handling property damage claims
Ensure an accurate reserve is held against the claim in accordance with the reserving policy.
Accountable for maintaining own caseload, dealing competently with all heads of claim
Produce all cheques in accordance with your cheque authority limit whilst ensuring that the cheque requisition process is adhered to
Ensure that all liability decisions are made using all available information and evidence. Obtain any available evidence i.e. witness statements / locus reports / police reports.
Escalate all queries beyond your technical and/or authority levels to your specific team referral point
Ensure that all relevant cases are highlighted to the large loss panel in good time and updated as and when appropriate.
Notify insurers of any serious incidents in accordance with their reporting criteria
Ensure that the diary system is used appropriately and consistently
Be vigilant at all times, ensuring that all potentially fraudulent claims are detected at the earliest possible stages
Ensure that all third party total loss claims are entered into M.I.A.F.T.R. (Motor Insurance Anti Fraud and Theft Register)
Undertake proper checks on all claims files before authorising payments to ensure the cheques are appropriate and correct
Adhere to all standard operating procedures (SOP's)
Ensure all claims are dealt with in accordance with the current legal process/guidelines
Audit designated claim files as directed by the Technical Claims Manager / Claims Team Leader
Keep up to date with legal updates and legislative changes
Undertake any additional duties at the request of your line manager, which are deemed to be within your competency.
Adhere to all relevant Group policies and procedures
Manage own caseload of litigated files through to trial, liaising with the Head of Litigation/ Litigation Supervisor at all stages.

What are we looking for?

Experience working in a high volume motor/casualty claims handling environment is preferred, but not essential
Team player, but works well on own initiative
Assimilates information quickly, not afraid to ask questions
Good communication and organisational skills
Intuitive problem solver
Demonstrable ability to listen, empathise and engage with internal and external customers
Excellent telephone manner
IT Literate
Relevant professional qualification preferred but not essential

Rewards & Benefits

Reading Town Centre office (opposite the train station)
Competitive salary up to £30,000 dependant on experience
Basic heath insurance cover (after probation period) with the option to upgrade
Hybrid working
Free bus pass for you and your family on joining
25 days annual leave + bank holidays

First Xclusives

Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few

First My Rewards

Discounted train travel for you and your family after 6 months service travel as far as London/Edinburgh for £
Cycle 2 work scheme
Shares scheme
Generous pension scheme
Employee Assistance Programme 24hr, 365 days a year mental health support

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.